Chandan Jonnavithula
Chandan Jonnavithula
Product designer
Available for work
Strategic Product designer who believes even the most complex financial systems deserve a human touch. 4+ years designing platforms for wealth management, banking, and payments across web and mobile apps. Grounding every design in research and data, shipping it polished and accessible. A systems thinker who turns fragmented, high-stakes workflows into experiences people can trust.
Strategic Product designer who believes even the most complex financial systems deserve a human touch. 4+ years designing platforms for wealth management, banking, and payments across web and mobile apps. Grounding every design in research and data, shipping it polished and accessible. A systems thinker who turns fragmented, high-stakes workflows into experiences people can trust.
Work experience
Product Designer
May 2024 – Present
CX Studios · Indianapolis (Remote)
Engagement: RateSense by Marsh
Owned end-to-end UX design of RateSense for Marsh, a Fortune 500 wealth and asset management firm. Replaced a manual, three-platform process with an AI-powered platform, cutting report turnaround from 6–8 weeks to 1–2 days.
Owned end-to-end UX design of RateSense for Marsh, a Fortune 500 wealth and asset management firm. Replaced a manual, three-platform process with an AI-powered platform, cutting report turnaround from 6–8 weeks to 1–2 days.
Conducted interviews with 12 due-diligence researchers, synthesizing research insights into a future-state user journey map. Collaborated with 3 GenAI engineers to identify 5 AI-automatable steps and 3 human-in-the-loop checkpoints, validated user flows and wireframes through design critique sessions with product managers and SMEs.
Conducted interviews with 12 due-diligence researchers, synthesizing research insights into a future-state user journey map. Collaborated with 3 GenAI engineers to identify 5 AI-automatable steps and 3 human-in-the-loop checkpoints, validated user flows and wireframes through design critique sessions with product managers and SMEs.
Designed 7 post-launch features, including a trust and transparency layer with source attribution and inline citations, increasing user satisfaction from 75% to 90%. Demoed the platform to global executives, securing buy-in for a broader rollout.
Designed 7 post-launch features, including a trust and transparency layer with source attribution and inline citations, increasing user satisfaction from 75% to 90%. Demoed the platform to global executives, securing buy-in for a broader rollout.
Engagement: Playbook by CX Studios
Led end-to-end (0-to-1) UX/UI design of an AI dashboard and RAG interface for bank managers and client-facing teams. Replaced manual searches across 3 tools that delayed inquiry responses with on-demand answers, cutting time-to-information by 75% (16 to 4 minutes).
Led end-to-end (0-to-1) UX/UI design of an AI dashboard and RAG interface for bank managers and client-facing teams. Replaced manual searches across 3 tools that delayed inquiry responses with on-demand answers, cutting time-to-information by 75% (16 to 4 minutes).
Ran discovery workshops with 15 SMEs, surfacing 8 personas across admin and user-level experiences. Findings shaped a knowledge-base-driven chat and prompt library feature that reduced follow-up prompts per inquiry from 5.6 to 2.3.
Ran discovery workshops with 15 SMEs, surfacing 8 personas across admin and user-level experiences. Findings shaped a knowledge-base-driven chat and prompt library feature that reduced follow-up prompts per inquiry from 5.6 to 2.3.
Created a 32-component atomic design system in Figma to deliver a high-fidelity prototype built to scale, activating remaining personas without requiring a subsequent redesign.
Created a 32-component atomic design system in Figma to deliver a high-fidelity prototype built to scale, activating remaining personas without requiring a subsequent redesign.
Engagement: Citi-Connect by Xoriant
Led a 4-week design sprint for a B2B billing and payments dashboard. Restructured the information architecture and replaced an unstructured table with data visualization and custom saved views, enabling 3x faster reconciliation of financial reports.
Led a 4-week design sprint for a B2B billing and payments dashboard. Restructured the information architecture and replaced an unstructured table with data visualization and custom saved views, enabling 3x faster reconciliation of financial reports.
Applied a Jobs-to-Be-Done framework to map treasury manager workflows. Used a feature prioritization matrix to narrow 10 concepts to 4 must-have features, delivering an accessible, WCAG 2.1-compliant, high-fidelity prototype.
Applied a Jobs-to-Be-Done framework to map treasury manager workflows. Used a feature prioritization matrix to narrow 10 concepts to 4 must-have features, delivering an accessible, WCAG 2.1-compliant, high-fidelity prototype.
Chandan Jonnavithula · Product designer
01 / 02
