Steering Growth for 10M+ Monthly Users Over 2 Years
Here's how I have contributed to multiple implementations of Fortune 500 Companies as a Product Analyst
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The Team
2 Delivery Leads
Product Manager
Product Analyst (That's me🙋)
6 Engineers
2 QAs
Role
Full-time
Timeline
2 Years
Jan' 2021 - Dec' 2022
About the Company
Smart Energy Water (SEW) is a leading SaaS & Product company in the utility and energy sector, delivering cloud-based digital solutions that impacting more than 430 Utilities provides across the world impacting millions of customers
Roles and Responsibilities
Where was I Involved
Played an integral part by delivering Impactful solutions for more than 10 milion monthly users
A deeper look into my key contributions
How did I do it?
"Collaboration"
My responsibilities centered around conducting in-depth product analyses and usability testing to uncover roadblocks. By identifying these challenges, I collaborated with teams to brainstorm and implement tailored, efficient solutions, ensuring the product met the unique demands of each client seamlessly.
Steered multiple projects which includes Key features like Billings and Payments, Data Visualization charts for Mass-Market and Enterprise personas
Collaborated with with Business Analysts and PMs to go through DOUs and product documentation to create user stories and key scenarios in JIRA to ensure all the user needs are met.
My Impact:
Translated Business Requirements into more than 75 user scenarios
Product Analysis of Web, Android and IoS Devices
Heuristic Evaluations, User acceptance Testing with SMEs, Moderated testing sessions with Clients
Collaborated with PMs to identify roadblocks and brainstorm quick solutions to maintain release timelines.
My Impact:
Identified more than 9 key pain-points that are negatively impacting the user experience and Incorporated feedback through iterative testing reducing post production bugs by 30%
Stakeholder Engagement and Cross-functional Communication throughout the implementation
Partnered with Engineering teams for effective hand-offs and communicated potential changes during builds to ensure seamless implementation.
Led stakeholder walkthrough sessions to ensure alignment and to make sure user needs as well as business needs are met.
My Impact:
Secured stakeholder alignment on initial implementations, leading to a 95% approval rate during product walkthrough sessions.
Project Impact
What did the users has to say?
The product launch has received positive reviews Across Web, Android and IoS devices
App ratings and reviews in
View the app ratings in
This is what the users had to say about the user experience.
Testimonials
What did people who managed me had to say?
Abhishek Kaushal
Director - Product Delivery, SEW
"Chandan exhibited passion for his UI knowledge as well and suggested ideas which could be incorporated in the product roadmap. Chandan's knowledge, commitment, focus, and positive attitude are key traits which will make him a successful person in both professional and personal life. I would strongly recommend him as a key asset for any organization where he would work in the future."
Gaurav Nagpal
Director - Quality Engineering, SEW
“While working with Chandan for almost 14 months, We as a group gained confidence in deliverables and it is directly linked with the dedication and sincerity shown by him. His natural perspective towards looking at the customer experience as a priority and thought process of indulging best UI/UX practices every day makes you proud to be direct manager of brilliance”
Recipient of Excellence Award - 2021, 2022
Recognized for exceptional contributions, I was honored to receive the Excellence Award for the second consecutive year. This prestigious accolade celebrates individuals who consistently deliver outstanding performance and contribute significantly to the organization's success.
Learnings
Lots of learnings but Here's some of the most important things I have learnt!
When an existing product is being reworked, the technology train may have left the station a long time ago
Business needs, fueled by prior investments, can also drive the technology train, leaving UX scrambling to adapt. This highlights the potential tug-of-war between functionality, user needs, and business constraints. It underscores the critical need for early and continuous collaboration between design, engineering, and business teams to ensure seamless product development that prioritizes all stakeholders' needs.
Why "Why?" is the best tool at your disposal
Employing the skill of questioning "Why?" for every detail is deemed one of the most crucial abilities. Although direct interaction with end-users was not part of my role, comprehending and empathizing with users posed challenges. Nevertheless, consistently asking "Why?" to oneself and engaging with stakeholders remains an effective strategy to enhance understanding.
Project management skills goes beyond organizing tasks and timelines.
Effective project management is not just about timelines and deliverables; it's about fostering collaboration, managing resources efficiently, and adapting to change seamlessly.
Coffee is Overrated,
Let’s Connect for a Pizza!
(That’s Just a joke, I love Coffee)
2024
© Chandan Jonnavithula
Coffee is Overrated,
Let’s Connect for a Pizza!
(That’s Just a joke, I love Coffee)
